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If you believe that the service we have provided has fallen below the level you expected, we recommend that you make a written complaint directly to chambers, however please note if you have instructed us through solicitors, you are able to complain through your instructed solicitors should you wish. Written complaints should be addressed to the Management Committee, by letter, to our address below or email, to email@example.com.
If you wish to complain by telephone, a note will be taken and we will endeavour to address the situation immediately. Any decision made will be noted in our records and sent in writing to you. We advise that you also keep a copy of what transpired during this telephone conversation.
Should you prefer to put your complaint in writing, it will be placed before the Management Committee. Should your complaint relate to a member of the Management Committee we will ensure that it is handled by the Management Committee, absent the subject member of your complaint. Once your complaint is received it will be noted in our records along with what actions you wish to be taken in order to rectify the situation. We will also write to you to confirm receipt. From there, a senior member will be delegated to handle your complaint. Once a member has been selected we will inform you who will be dealing with your issue and the date by which you should receive a response. They will investigate the matter and report to you directly, once investigations have concluded. Once a decision has been made, the person handling the complaint will set out the steps made to investigate your complaint, the conclusion from the investigation and, should we find your complaint has merit, our proposals to remedy the matter.
If you are unhappy with the outcome of our investigation or our proposal on how we will deal with your complaint, you are then able to refer your complaint to the Legal Ombudsman, which is an independent body set up to handle complaints regarding lawyers.
Please note you are only able to make a complaint to the Legal Ombudsman if:
The Legal Ombudsman will investigate your complaint if:
You must register your complaint within 6 months of receipt of your final response from chambers or the barrister.
3 years from when you should reasonably have known there was a cause for complaint without taking advice from a third party; whichever is later.
6 years after the problem arose.
All conversations and documents relating to your complaint will be treated as confidential and will only be disclosed to the extent that is necessary. Disclosure will be to the Management Committee and any persons involved in the complaint and its investigation, including the individual the complaint has been made against.
You may contact the Legal Ombudsman at:
PO Box 6806